Manager, People and Culture – closes 14 March 2021
We are seeking a hands-on HR professional to step into the role of Manager People & Culture. Working across a broad range of HR activities, the Manger People & Culture will be responsible for assisting in the strategic direction of the organisation, embedding cultural reform, prioritising the client journey and enhancing recruitment and retention practices. Reporting to the Chief Operating Officer, the Manager, People & Culture will assist in elevating the HR function and capability within the organisation by;
Managing the complete HR cycle for all employees
Establishing workforce recruitment, engagement and retention programs
Enhancing the focus on customer service
Leading and managing organisational change
Driving organisational capability framework
Embedding organisational values into the fabric of workforce.
5+ years’ experience within a comparable Human Resources role and relevant degree qualifications.
A hands-on approach and capacity to innovate and leverage existing resources within a business.
An ability to engage and create positive relationships with a range of internal and external stakeholders.
A desire to work within and promote a values-led culture and organisation.
Aged Care and/or Disability Services sector exposure is highly regarded.
What’s on Offer This is a unique opportunity for an experienced HR generalist who is driven to make tangible change within a for-purpose organisation with clear measures of success.
Quality and Safeguarding Manager – closes 14 March 2021
We are seeking a Quality and Safeguarding Manager who will be responsible for overseeing, implementing, and managing Participate Australia’s compliance policies and procedures under the NDIS Quality and Safeguarding Framework. The Quality and Safeguarding Manager will lead and manage compliance in areas including Restrictive Practices, ChildSafe, Reportable Incidents, Mandatory reporting, Feedback and Complaints.
Reporting to the Chief Operations Officer, the Quality and Safeguarding Manager will;
Review and implement the organisation’s quality framework under the NDIS Quality and Safeguards Commission
Develop and implement a robust risk and compliance framework across the organisation, with policies that will be fit-for-purpose and promote a culture of outstanding customer care.
Conduct internal audits on quality and compliance standards to prepare the organisation for external accreditation.
Partner with a diverse group of internal and external stakeholders across the organisation to lead and effectively embed new policies, processes, and procedures.
Manage the implementation of restrictive practice policies and ensure that new procedures are updated accordingly.
Oversee and manage feedback and complaints, to ensure all stakeholders have access to various avenues of providing feedback and positive resolution.
Ensure regular and accurate reporting relevant to the Quality and Safeguarding function for the COO and Board.
As and experienced Quality and Safeguarding leader you will have previous experience developing and implementing effective policies and procedures to ensure an organisation’s service delivery is aligned to best practice standards. You will be comfortable developing and implementing positive change. In addition, you will have;
Deep understanding of the responsibilities and requirements of a registered service provider under the NDIS Quality and Safeguarding Framework
Demonstrated track record of developing and implementing policies and procedures within the NDIS sector in areas such as Quality, Compliance, Incident Reporting, Audits, and Complaints
An ability to maintain accurate, professionally appropriate, and current records and written reports.
Strong knowledge of restrictive practices, mandatory reporting and complaints management
Previous experience working within Community Supports or Supported Independent Living services would be highly regarded, as is Aged Care experience.
What’s on Offer
This is a unique opportunity to step into a key leadership position and deliver impactful transformation and change to the organisation’s service delivery with a supportive team. The successful candidate will be able to clearly manage and track their impact on the organisation and broader communities that they serve in this role.