Open Positions

by Matthew Vierboom

NDIS Support Coordinator x 2 positions. Closing date 14 June 2021

  • Located in the heart of Five Dock
  • Close proximity to the Sydney CBD
  • Close to shops including restaurants
  • 2x Full Time Permanent NDIS Support Coordinator Roles  Available 

We pride ourselves in work which is for purpose and strive to make a difference. 

Participate Australia makes a difference in the lives of people with disabilities by respecting their dignity, autonomy, freedom of choice and independence, and by supporting the achievement of their goals.

Participate Australia has been supporting people with disabilities since 1983, previously as Family Resource and Networks Support Incorporated (FRANS). 

Supporting over 500 clients, Participate delivers Community Supports, Supported Independent Living, and Support Coordination services throughout the Inner West and Greater Sydney area

The Opportunities

Participate Australia is seeking to recruit two new Level 2 Support Coordinators to continue our expansion of Support Coordination Services.

Level 2 Support Coordinator

Reporting to the Manager, Support Coordination, you will support participants, their family and carers in identifying and connecting with appropriate providers of supports with a view to overcoming barriers, developing skills and achieving the objectives of their NDIS Plan.

Your primary role will be to:

  • assist participants in successfully coordinating their support needs and in achieving outcomes of their NDIS plan
  • provide support coordination within agreed timelines
  • provide advice to participants and their carers on the evolving environment of the NDIS
  • research and identify providers and other relevant stakeholders and build strong working relationships
  • prepare reports, monitor expenditure and complete all associated administrative work

We are seeking candidates with

  • minimum of one year experience in the coordination of disability supports (e.g. LAC, Ability Links, front-line coordination, Coordinators or Support etc.), ideally in an NDIS environment, or lived experience in disability
  • ability to read and understand support plans, or develop a support plan where it is missing
  • ability to research autonomously and experience in information gathering and networking
  • demonstrated proficiency in the use of the MS Office suite, working knowledge of databases and demonstrated administration skills
  • demonstrated experience in maintaining accurate, professionally appropriate and current records and written reports
  • the ability to exercise emotional resilience at work


  • Ability to relate complex matters in an intelligible way to people from all walks of life and of all abilities;
  • Good written and verbal communication skills
  • High-level of organisational, time management and planning skills
  • Strong problem solving skills with the ability to drive solutions in a fast paced and growing team
  • Strong liaison and interpersonal skills, including active listening, diplomacy, conflict resolution, patience, empathy and ability to work in stressful situations
  • Initiative and willingness to learn in a fast-paced and evolving environment
  • Ability to think creatively, be self-motivated, work unsupervised and in a multidisciplinary team
  • Experience in working with culturally and linguistically diverse communities
  • Strong communication skills, ability to provide information in accessible form
  • Solid report writing skills

Compliance and Safety Requirements

  • Current NSW driver’s license, own motor vehicle together with comprehensive insurance and willingness to drive 
  • Current NDIS Check
  • Current WWCC
  • Current Police Check 

To apply for these positions go here

To make an enquiry please contact Neha Haribhai Manager, People & Culture