Open Positions

NDIS Support Coordinator

Reporting to the Senior Coordinator, NDIS Support Coordination, you will support participants, their families, and carers in identifying and connecting with appropriate support providers to overcome barriers, develop skills, and achieve their NDIS Plan’s objectives.

Role Responsibilities:

  • Assist participants in successfully coordinating their support needs and in achieving outcomes of their NDIS plan;

  • Provide support coordination within the agreed timeline;

  • Provide advice to participants and their carers on the evolving environment of the NDIS;

  • Research and identify providers and other relevant stakeholders and build strong working relationships, and

  • Prepare reports, monitor expenditures, and complete all associated  administrative work

About you

  • Ideally, with a minimum of one year of experience in the coordination of disability supports (e.g. LAC, Ability Links, front-line coordination, Coordinators or Support, etc.), ideally in an NDIS environment, or lived experience in disability;

  • Ability to read and understand support plans or develop a support plan where it is missing;

  • Ability to research autonomously and experience in information gathering and networking;

  • Demonstrated proficiency in the use of the MS Office suite, working knowledge of databases and demonstrated administration skills, and
  • Demonstrated experience in maintaining accurate, professionally appropriate and current records and written reports

  • The ability to exercise emotional resilience

  • Ability to relate complex matters in an intelligible way to people from all walks of life and of all abilities;

  • Good written and verbal communication skills;

  • High level of organisational, time management, and planning skills;

  • Strong problem-solving skills;

  • Strong liaison and interpersonal skills, including active listening, diplomacy, conflict resolution, patience, empathy and ability to work in stressful situations;

  • Initiative and willingness to learn in a fast-paced and evolving environment;

  • Ability to think creatively, be self-motivated, work unsupervised and in a multidisciplinary team;

  • Experience in working with culturally and linguistically diverse communities;

  • Strong communication skills, ability to provide information in an accessible form, and

  • Solid report writing skills.

  • Current NSW driver’s license, own motor vehicle.

A competitive package will be based on qualifications and experience. As a Public Benevolent Institution, employees receive tax-effective salary packaging opportunities, including a tax-free component each year, which can significantly increase your take-home pay.

Participate Australia requires all applicants who can be safely vaccinated for COVID-19 to be so. This is also a pre-condition to ongoing employment.

All successful candidates will be required to undergo pre-employment checks, including reference checks, WWCC, and NDIS Screening checks, as a reasonable condition of employment.

If this role excites you, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the position to

About Participate Australia – Why work with us

Participate Australia (PA) has supported people with disabilities since 1983, previously as Family Resource and Networks Support Incorporated (FRANS). In March 2017, our organisation undertook a transfer to a company limited by guarantee under the new name, Participate Australia.

We are committed to playing our part in supporting people with disabilities to achieve this goal. PA makes a difference in the lives of people with disabilities by respecting their dignity, autonomy, freedom of choice, and independence and by supporting the achievement of their goals.