Open Positions

by Matthew Vierboom

Support Coordinator – closes Friday 23 April

Participate Australia has been supporting people with disabilities since 1983, previously as Family Resource and Networks Support Incorporated (FRANS). Participate Australia makes a difference in the lives of people with disabilities by respecting dignity, autonomy, freedom of choice and independence, and by supporting the achievement of life goals. Supporting over 500 clients, Participate delivers Community Supports, Supported Independent Living, and Support Coordination services throughout the Inner West and Greater Sydney area.

Support Coordination is a successful and growing part of Participate Australia, delivering high quality, independent Support Coordination services to nearly 300 NDIS participants. We are seeking to continue to expand and develop our range and scope of Support Coordination services.

The Opportunity

Participate Australia is seeking to recruit an experienced Support Coordinator.

About You

Reporting to the Manager, Support Coordination, you will support participants, families and carers in identifying and connecting with appropriate providers of supports with a view to overcoming barriers, developing skills and achieving the objectives of the participants’ NDIS Plan.

Your primary role will be to:
  • assist participants in successfully coordinating their support needs and in achieving outcomes of their NDIS plan;
  • provide support coordination within agreed timeline;
  • provide advice to participants and their carers on the evolving environment of the NDIS;
  • research and identify providers and other relevant stakeholders and build strong working relationships, and
  • prepare reports, monitor expenditure and complete all associated administrative work.

We are seeking a candidate with:

  • minimum of one year experience in the coordination of disability supports (e.g. LAC, Ability Links, front-line coordination, Coordinators or Support etc.), ideally in an NDIS environment, or lived experience in disability;
  • ability to read and understand support plans, or develop a support plan where it is missing;
  • ability to research autonomously and experience in information gathering and networking;
  • demonstrated proficiency in the use of the MS Office suite, working knowledge of databases and demonstrated administration skills, and
  • demonstrated experience in maintaining accurate, professionally appropriate and current records and written reports.
  • ability to relate complex matters in an intelligible way to people from all walks of life and of all abilities;
  • good written and verbal communication skills;
  • high-level of organisational, time management and planning skills;
  • strong problem solving skills;
  • strong liaison and interpersonal skills, including active listening, diplomacy, conflict resolution, patience, empathy and ability to work in stressful situations;
  • initiative and willingness to learn in a fast-paced and evolving environment;
  • ability to think creatively, be self-motivated, work in a multidisciplinary team;
  • experience in working with culturally and linguistically diverse communities;
  • strong communication skills, ability to provide information in accessible form;
  • solid report writing skills;
  • current NSW driver’s license, own motor vehicle.
What’s on Offer

This is a unique opportunity to step into a Support Coordination role to really make a difference to the lives of people living with a disability.

You will benefit from a structured and detailed training and onboarding process, which will enable you to provide the best possible support to our participants.

A competitive package (SCHCADS Level 4) will be based on qualifications and experience. As a Public Benevolent Institution, employees receive tax-effective salary packaging opportunities. We also encourage flexible working arrangements, staff development and training and a healthy work/life balance.

To apply for this role please go here.